Refund policy

Return/Refund Policy

Thank you for shopping at Exquisite Paradox. We strive to ensure that our customers are satisfied with their purchases. Please read this policy carefully before making a purchase.

All Sales Final

Unless otherwise stated below or required by law, all sales made through Exquisite Paradox are final. We do not accept returns or offer refunds for change of mind or for incorrectly ordered items.

Exceptions for Refunds/Replacements

We understand that unforeseen issues may arise during the shipping or handling process. In the event of the following circumstances, customers are eligible for a refund or replacement:

  1. Damaged Items: If your item arrives damaged, please contact us at contact@exquisiteparadox.com within 30 days of the order date. We may request photographic evidence of the damage to assess the situation and will provide instructions on how to proceed.

  2. Missing Orders: If your order does not arrive or is missing items, please contact us at contact@exquisiteparadox.com within 30 days of the order date. We will investigate the matter and, if necessary, arrange for a replacement or refund.

  3. Other Issues: For any other issues related to your order, please reach out to us within 30 days of the order date at contact@exquisiteparadox.com. We will review your concern and work towards a satisfactory resolution.

Contact Information

To request a refund or replacement, please contact us at contact@exquisiteparadox.com with your order number and details of the issue. We will respond to your inquiry as soon as possible and guide you through the return/refund process if applicable.

Conditions

For damaged items or missing orders, we may require the return of the item(s) in question or additional information to process your refund or replacement. Please retain the original packaging and any related documentation to facilitate this process.

Policy Changes

We reserve the right to modify this return/refund policy at our discretion. Any changes will be posted on this page, and the revised policy will apply to all purchases made after the date of the change.